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"Do you have a guarantee or warranty?"
Warranty By Default Covers Repair.
When does the 12 month warranty start from?
Who pays for what?
If a mistake was made, can Qualir pay the customer's return shipping costs?
In what situations are returns NOT offered to customers?
Standard RMA Process?
Is it safe to buy from Qualir?
What makes Qualir different from other Chinese suppliers?
Why you can trust Qualir?


"Do you have a guarantee or warranty?"
Yes - Qualir only chooses to stock the best quality products from professional China manufacturers. The quality is guaranteed. All products that arrive in the Qualir warehouse are checked for perfect appearance and correct functionality. Our packing staff checks again to make sure that the right accessories are included and that the electrical / socket adapters are correct for your country. (Please note in the case of region-specific items such as PAL / NTSC TV/Video Color Regions, digital TV etc you are responsible for specifying the correct units and we will send you exactly what you order.) All our products are covered by a 12 MONTH WARRANTY. Due to our stringent sourcing and QC process, the fault rate on products shipped out by Qualir is very low. However, sometimes faults occur which couldn't be detected before and we will help you solve these problems to a level far beyond what you will receive from any other China-based sellers. If you have any difficulties whatsoever with the products, or you are dissatisfied for whatever reason, you can contact us and we will discuss the issue in an open, honest way.

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Warranty By Default Covers Repair.
The Qualir warranty means we will repair your faulty item for free and send it back to you for free. Other compensation is not normally available. If an item is impossible to repair to a good working condition we will credit you instead.

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When does the 12 month warranty start from?
The warranty period starts from the receipt of the goods by the initial consignee. In the case of resellers, it is from when the vendor receives the goods from Qualir. The period is exactly 365 days from that time( A few items even have 24 months warranty). For example, a product on the 365th day is covered, but a product on the 366th is no longer covered. If your items have problems after 12 months later, we can still try to help you fix the problem at your cost( including shipping and fixing fees)

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Who pays for what?
Cost of shipping a probably faulty item back to Hong Kong or China: paid by the customer, cannot be reimbursed. Cost of import duties on the China side and restocking fees: waived, paid by Qualir in full. Cost of shipping repaired item back to customer from China: paid by Qualir in full. If a product cannot be repaired: your original shipping fee will be credited in addition to the original product value so you can place a new order for a brand new replacement or a different product. Any new import duty or sales tax for the consignee for the returned repaired products sent from China is their responsibility as per the usual policies. For some products, unskilled buyer may prefer to ask professionals to install the product instead. The cost for taking your old radio out and installing qualir brand new items is buyer/reseller/dropping shipper’s responsibility

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If a mistake was made, can Qualir pay the customer's return shipping costs?
If items received are substantially not as described, Qualir will be able to offer full compensation depending on the details of the case, at our discretion. Our aim is for you to feel completely satisfied with your purchase. In very rare cases where incorrect items were sent or the item description was substantially incorrect at the time you ordered it: We might request you to accept the 'wrong' item at a very reduced price, since that can solve the question with the least hassle. If you don't want the item then we will give you a partial refund up front, of the original shipping cost. You would use that money to ship the product back to us, and once it's received and confirmed the rest of the original money (product cost) will be credited to you. To summarize: the shipping is refunded up front, the product price is credited later.

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In what situations are returns NOT offered to customers?
The customer is solely responsible for choosing the right product, including for example the "correct" desired memory capacity; color; screen size; digital tv format(DVB-T, ATSC or ISDB-T); NTSC/PAL color region - as all of these are unique SKUs on Autodvdgps.com - We will send you exactly what you order, so please read descriptions before purchasing. Returns of your unwanted / unsold products will not be accepted. If the consignee of a delivery refuses or fails to accept delivery for any reason, including refusal to comply with customs clearance/costs or simply having an incorrect address, Qualir accepts no liability and the customer will not be eligible for compensation.

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Standard RMA Process?
The standard returns process for faulty goods are as follows: Customer sends us an email detailing the order number, product name / item model name, and nature of the problem. Qualir replies to propose solutions, ask clarification questions. Customer replies with further details if available. Qualir replies authorizing the return, giving an RMA (return to manufacturer authorization), and providing a returns slip for enclosing with the returned goods. The returns slip has the returns address in China or Hong Kong. Customer returns the goods by normal post using the instructions on the returns slip. Qualir receives the returned goods and technicians check the products. Qualir offers a report to the customer. If the products are faulty the usual procedure it to initiate a repair immediately and confirm with the customer the address that the repaired goods will be sent back to. The repaired goods are re-checked by Qualir technicians. Most basic repairs are completed within one week. If all is fixed the repaired goods are packaged securely sent out back to the customer. The repaired goods are received by the consignee like a normal order.

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Is it safe to buy from Qualir?
If you're having any doubts about purchase from international online shop, you're right to be cautious. Here's some key information about Qualir to give you more confidence in purchasing Car electronics here: Qualir is the leading provider in China for car electronics, based in the city of Shenzhen in Mainland China. Goods are shipped worldwide by air freight and couriers such as DHL, UPS and EMS, via Hong Kong.

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What makes Qualir different from other Chinese suppliers?
Unlike most Chinese online electronics wholesale store, we only concentrate our attention on car electronics products, so we know exactly what we are providing, can give you better help during pre-sales, selling, after-sale service. Beware of stores that provide a rich brew of tens of thousands of articles, but even a simple question for Technical Support may be more of a challenge for them to response to you. You have more choice to make on autodvdgps.com. We understand different buyers have different requirement, Car of different brand/makers have its character. Some advanced cars have more complicated dashboard structure. Cheap OEM factory radio may break or disable some functions of original car. So we suggest buyers choose the right radio according to your car,not the cheapest one is ok 95% items on Autodvdgps.com have enough stocks and can be ready to be shipped within 48 business hours( even faster shipment is available: Check here). We value buyer’s time and patience, so have been striving to keep as many hot items as possible, in case out of stock. You do not have to wait for many days like in other online shop, and some may tell you finally they failed to ship your item.... Most items on autodvdgps.com has enough pictures taken from the real item, showing you reality. As most small companies(or a company of only 1 or 2 staffs) does not keep stock, or they even do not have staff who are responsible for taking pictures, they can only show pictures of photoshopped, which may be far from the real item, so be careful!! All the products you buy from Qualir are covered by a 12 month guarantee, and are carefully inspected for quality before packing - which is one additional level of QA over and above what is done in the factory. You can pay by credit card through Paypal, which offers total buyer protection and avoids having to share any of your financial information; Dropshippers can send single items directly from Qualir to their customers, and get overall discounts based on their total order volume; You're supported by friendly English speaking staff before and after placing an order, and you can get full product information and support even before purchasing; Your goods are packed carefully, and the packages are correctly labelled and accompanied by all the paperwork that's needed for smooth clearance through your country's Customs.

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Why you can trust Qualir?
When you pay for orders on: www.autogpsdvd.com, you do not need to share any of your confidential financial details with Qualir and you're protected by Paypal's money back guarantees; Qualir Auto Electronics Ltd is an officially registered company both in China and Hong Kong; Qualir has been accredited by third party credit review and awarded "Gold Supplier, Trust Pass" status on the world's largest B2B platform, Alibaba.com; You are always welcome to pay a visit to us personally to get to know who you're dealing with

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Last Updated: 26 Feb 2013 00:00:13 PST home  |  about  |  terms  |  contact
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